Frequently Asked Questions
All your questions answered in one place at ec99
Whatever questions you have about deposits, withdrawals, bonuses, and casino games — find the answers in plain English on ec99's detailed FAQ page.
ec99 is committed to providing a safe and reliable online gaming experience for players in Bangladesh. Whether you are new or experienced, questions can come up at every step — from opening an account to withdrawing funds. On this page we have organised the most frequently asked questions into four sections: casino games, deposits, withdrawals, and bonus terms. If you still cannot find an answer, our 24/7 support team is always ready.
Common Questions & Answers
Casino & Table Games
ec99 has separate tables for all budget levels across its various table games — from small to large. There are low-limit tables for players who want to start small, and dedicated tables for those comfortable placing bigger bets. Exact limits vary by game type and live table, so the best way to check is to enter the lobby and see for yourself.
In a live dealer game, a real human dealer runs the game from a studio or casino environment, and you join directly through a high-definition video stream. Betting options appear on one side of the screen; when you click, the dealer accepts your bet and the result is shown instantly. It gives you the feel of a real casino from home.
Yes, ec99's live casino is fully mobile-friendly. You can open the site from any Android or iOS smartphone browser and join a live table — no separate app download needed. With a good internet connection, the video stream runs smoothly and betting and chatting are both easy.
In Baccarat, you place a bet on one of three outcomes: Banker, Player, or Tie. The dealer deals two hands of cards, and the one closest to 9 wins. 10s, Jacks, Queens, and Kings are worth zero points; all other cards count at face value. If the total of two cards reaches 10 or more, the left digit is dropped.
Yes, both Teen Patti and Andar Bahar are available at ec99. Teen Patti is a popular South Asian card game where you build the best hand from three cards. Andar Bahar is simpler — a card is revealed and you predict whether the next matching card will land on the Andar (left) or Bahar (right) side. Both games are available from the JILI provider, and live versions are also offered.
How to Deposit
Log in to ec99, go to the Cashier section, and select the "Deposit" option. Choose Nagad as your payment method, enter the amount, and send it from your Nagad app to the number provided. Submit the transaction reference number and your deposit will be confirmed. The minimum deposit amount is ৳300.
ec99 supports four methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, you can send through major Bangladeshi banks such as Sonali Bank, Dutch-Bangla Bank, or BRAC Bank. The minimum deposit amount is ৳300 for all methods.
The process is almost the same — only the app changes. Go to the Cashier, select bKash, enter the amount, and send money to the designated bKash merchant number. Once payment is made, enter the transaction ID in the deposit form and your balance will be updated. The whole process typically takes just a few minutes.
First, wait a few minutes — sometimes there can be a slight delay due to network lag. If your balance still hasn't arrived after 15 minutes, contact ec99's live chat support with your payment transaction ID and amount. Our team works 24/7 and resolves issues quickly.
The minimum deposit amount at ec99 is ৳300, and this applies to all methods — bKash, Nagad, Rocket, and bank transfer. Amounts below this will not be confirmed, so double-check the amount before depositing.
Withdrawal Questions
The minimum withdrawal amount at ec99 is ৳500. Withdrawal requests below this amount cannot be made. Wait until your balance reaches at least ৳500, then start the withdrawal process from the Cashier.
No, withdrawals at ec99 are processed seven days a week, 24 hours a day. Whether it is night or a public holiday, the standard withdrawal time is 10 to 45 minutes. Mobile payments like bKash and Nagad are usually faster; bank transfers may take a little longer.
To withdraw winnings from a bonus, you must first complete the wagering requirement. For example, if you receive a ৳2,000 bonus, you need to place a total of ৳20,000 in bets (10 times). Once that is met, the winnings from the bonus can be withdrawn just like your regular balance — no additional restrictions.
No, for security reasons ec99 only approves withdrawals to the number or account registered in your own name and used when you made your deposit. Transferring funds to a third party's name is not possible. This rule is in place to protect your own money.
Bonus Terms & Conditions
No, the welcome bonus is available to each player only once — at the time of their first deposit. Attempting to claim the bonus by creating multiple accounts using the same device, IP address, or payment method may result in account suspension. Each person should have only one account.
Slot games generally count in full toward the wagering requirement. Live casino games such as Baccarat, Teen Patti, and other table games can also contribute, but the wagering contribution ratio may differ by game. The best advice is to ask support which game suits you best before claiming a bonus.
ec99's welcome bonus has a wagering requirement of 10 times, and it is calculated on the bonus amount only — not added together with the deposit. Example: you deposit ৳1,000 and receive a ৳2,000 bonus. You need to place ৳20,000 in bets, which is 10 times that ৳2,000 only. The original ৳1,000 deposit is not included in this calculation.
Claiming the welcome bonus at ec99 is straightforward. When making your first deposit, activate the bonus option in the Cashier. Deposit a minimum of ৳300 and you will receive a 200% bonus, up to ৳10,000. Example: a ৳1,000 deposit gets you a ৳2,000 bonus, bringing your total balance to ৳3,000; depositing ৳12,000 or more earns the maximum ৳10,000 bonus.
Yes, ec99 has three VIP tiers. The Bronze tier offers up to 0.4% weekly cashback. The Silver tier goes up to 0.8%, and the Gold tier offers up to 1.2% weekly cashback. The more you play, the higher the tier you can reach and the more benefits you receive.
Still have questions? We are always ready
If the answers above did not resolve your issue, ec99's support team is available 24/7 to help in both Bengali and English. Contact us through the channels below for any problem.
Live Chat Support
24 hours a day, 7 days a week — instant response
Email Support
Log in to ec99 and open the live chat window — speak to us directly in Bengali.