ec99 Terms & Conditions

1 Introduction & Acceptance

These Terms & Conditions ("Terms") form a legally binding agreement between ec99 ("Platform", "we", "us") and every individual who uses its services ("User", "you"). By accessing ec99's website, app, or any of its services, or by creating an account, you are considered to have fully accepted all the terms described below.

It is your responsibility to read these Terms in full before you begin using our services. If you disagree with any term, please refrain from using ec99.

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2 Account Registration

Creating a personal account on the ec99 platform is a prerequisite for using the service. During the registration process, you agree to ensure the following:

• All information provided at registration is truthful, accurate, complete, and up to date.
• You will create and operate only one account. Multiple accounts belonging to the same person are strictly prohibited.
• It is your responsibility to keep your account login details — username and password — confidential.
• You may not allow any other person to use your account.
• Any unauthorized use of your account or any security breach must be reported to the ec99 support team immediately.

2.1 Identity Verification

ec99 reserves the right to verify a user's identity at any time. A National ID (NID), passport, or other government-approved document may be requested for this purpose. Account activity may be temporarily restricted until the verification process is complete.

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3 Eligibility & Age Requirement

The following eligibility requirements must be met in order to create an account and use the ec99 platform:

• Age: For persons aged 21 and above only. Account creation by minors is strictly prohibited.
• Personal use: You must use the platform for yourself, voluntarily, based on your own financial decisions, and without any professional purpose.
• Self-exclusion list: Persons who have voluntarily chosen to self-exclude from gaming may not create or operate an account on ec99.

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4 Deposits & Withdrawals

The following rules apply to depositing and withdrawing funds on ec99:

4.1 Deposit Rules

• Minimum deposit amount: ৳300 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Deposits must come from your own account; transactions made in a third party's name are not accepted.
• Each deposit is processed instantly, though minor delays may occasionally occur due to verification.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 10–45 minutes.
• Withdrawal requests may only be made to the same payment method used for the deposit, unless ec99 approves otherwise.
• Withdrawal requests may be delayed if account verification has not been completed.
• Wagering requirements must be met before withdrawing winnings derived from bonuses (see Section 5 for details).

4.3 Fraud Prevention

ec99 reserves the right to temporarily suspend any transaction where suspicious activity is detected, pending investigation. If money laundering or fraudulent activity is proven, the relevant account will be permanently closed and the appropriate authorities may be notified.

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5 Bonuses & Promotional Offers

ec99 offers various types of bonuses and promotional offers. The following terms apply to claiming and using these benefits:

5.1 Welcome Bonus

New users will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. For example — depositing ৳1,000 earns a ৳2,000 bonus for a total balance of ৳3,000. Alternatively, depositing ৳12,000 qualifies for the maximum ৳10,000 bonus, giving a total balance of ৳22,000.

5.2 Wagering Requirements

To withdraw winnings from a bonus, you must wager 10 times the bonus amount. Wagering is calculated on the bonus amount only, not on the combined sum of the deposit and bonus. Example: ৳2,000 bonus × 10 = ৳20,000 must be wagered before bonus winnings become withdrawable.

5.3 General Bonus Terms

• Bonus offers apply only to those who meet the specified eligibility criteria.
• Each user may claim the welcome bonus only once.
• Multiple bonuses may not be used at the same time unless the terms explicitly permit it.
• ec99 reserves the right to modify, suspend, or cancel any bonus offer.
• If dishonest or exploitative methods are used to obtain bonuses, the bonus will be cancelled.

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6 Gameplay & Rules

The ec99 platform offers slots, live casino, sports betting, and a variety of other games. Each game has its own rules, which are detailed on that game's page.

• All games are operated under Fair Play principles and are secured via SSL encryption.
• If a technical error causes an abnormal result in any game, ec99 reserves the right to void that round and refund the wagered amount.
• ec99 is not responsible for issues caused by internet disconnection; the outcome of any ongoing bet will be determined according to the record stored on the server.
• ec99 reserves the right to modify or withdraw any game, market, or event at any time.

6.1 Sports Betting

Please keep the following in mind when betting on cricket, football, and other sports. Bet outcomes depend on events occurring in the relevant match. Any bet not accepted within the designated time will be considered void.

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7 Prohibited Activities

The following activities are strictly prohibited on the ec99 platform. Violating these prohibitions will result in permanent account closure and the associated funds may be forfeited:

• Creating or operating multiple accounts.
• Providing false or misleading information.
• Using any strategy to dishonestly obtain bonus benefits or to exploit bonus systems.
• Using the platform as a vehicle for money laundering or any financial crime.
• Accessing the platform or manipulating gameplay using automated software, bots, or hacking tools.
• Harassing, deceiving, or causing harm to other users.
• Placing bets or conducting financial transactions using a third party's account.
• Attempting to interfere with the platform's security systems.

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8 Privacy & Data Protection

ec99 places the highest importance on protecting your personal information. How your data is collected, stored, and used is described in detail in our Privacy Policy.

In brief, ec99 uses your information to:

• Manage your account and verify your identity.
• Process payments and prevent fraud.
• Improve the platform and provide a personalized experience.
• It is not sold or transferred to third parties, except where required by law.

All data is secured via SSL encryption and stored on secure servers.

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9 Responsible Gaming

ec99 believes that gaming should be an enjoyable form of entertainment. We encourage our users to play in a healthy and controlled manner.

• Only play with money you can afford to lose.
• Treat gaming as entertainment, not as a source of income.
• Set a daily or weekly budget for gaming and stick to it.
• If signs of gaming addiction appear, seek help immediately.

Detailed information on self-exclusion and setting limits is available on our Responsible Gaming page. The ec99 support team is available 24/7 to help.

This platform is for persons aged 21 and above only. Parents and guardians are requested to ensure that minors cannot access this platform.

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10 Account Suspension & Closure

10.1 At the User's Request

You may request account closure at any time by contacting our support team. Before the account is closed, any pending bets will be settled and withdrawal requests will be processed, provided they comply with the Terms.

10.2 At ec99's Discretion

ec99 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Failure to complete identity verification or provide required documents.
• Fraudulent or suspicious activity.
• On legal or regulatory grounds.

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11 Limitation of Liability

The ec99 platform strives to provide a safe and reliable service. However, ec99 will not be held liable for the following:

• Loss or disruption caused by internet or network issues.
• Issues arising from software errors by third-party game providers.
• Unauthorized access to an account due to the user's own negligence.
• Disruption caused by natural disasters or other unforeseeable events.

Under no circumstances will ec99's total liability exceed the amount deposited into the user's account during the relevant period.

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12 Amendments to Terms

ec99 reserves the right to modify, add to, or remove any part of these Terms at any time. Users will be notified as far in advance as possible of any significant changes.

Continued use of the platform after any changes are made will be considered acceptance of the updated Terms. We therefore recommend checking this page regularly.