Your Privacy Is Our Responsibility

1 What Information We Collect

ec99 collects various types of information to operate our services properly, ensure security, and provide you with the best possible experience.

1.1 Information Collected Directly From You

• Full name, date of birth, and nationality
• Email address and mobile number
• Payment information — bKash, Nagad, Rocket, or bank account details
• National ID or passport details for identity verification
• Any additional information you voluntarily provide

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Visit time, page view history, and click patterns on the site
• Cookies and session tokens
• Referral source (where you came from before visiting our site)

1.3 Information Received From Third Parties

For the purposes of identity verification and fraud prevention, we may verify relevant information through trusted third-party service providers.

2 How We Use Your Information

ec99 uses your information only for specific and legitimate purposes. These purposes are described in detail below:

• Account Management: To create, manage, and maintain your account.
• Identity Verification: To confirm age and identity and prevent unauthorized use.
• Financial Transaction Processing: To process deposits, withdrawals, and bonuses.
• Customer Support: To respond to your questions, complaints, and requests.
• Security and Fraud Prevention: To detect suspicious activity and ensure platform security.
• Service Improvement: To analyze your usage patterns and improve the quality of our services.
• Responsible Gaming: To identify problematic gambling behavior and provide you with support.
• Marketing Communications: To send you promotional information and offers with your consent.

3 Information Sharing and Disclosure

ec99 gives the highest priority to protecting your personal information. Information is shared with third parties only in the limited circumstances described below:

3.1 Service Provider Partners

We work with trusted service providers for payment processing, data storage, identity verification, and technical support. They may only use information in accordance with our instructions.

3.2 Legal Obligations

We may be required to disclose information as part of a court order, regulatory directive, or legal process.

3.3 Security and Fraud Prevention

Information may be used where necessary to protect our users and maintain the integrity of the platform.

3.4 Business Transfers

In the event of a corporate restructuring, merger, or acquisition, your information may be transferred to a successor entity. You will be notified in advance in such cases.

4 Data Protection and Security Measures

ec99 uses industry-leading security technology to protect your information. Our security framework consists of the following layers:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Secure Server Infrastructure: Data is stored in secure data centers with no unauthorized access.
• Access Controls: Only authorized personnel are granted limited access to the information they need.
• Regular Security Reviews: Our systems are regularly tested and potential vulnerabilities are identified and resolved.
• Two-Factor Authentication: An additional verification layer is provided to ensure account security.

5 Cookies and Tracking Technologies

The ec99 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Required for core website functionality — login sessions, security tokens.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To understand how the site is used — this helps us improve our services.

5.2 Cookie Controls

Cookies can be disabled from your browser settings. Please note that disabling certain cookies may cause some features of the site to not work properly.

6 Data Retention Period

We retain your personal information only for as long as it is needed for the relevant purpose or as required to meet legal obligations.

• Active Accounts: All relevant information is retained while your account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a defined period in accordance with legal and regulatory requirements.
• Financial Transaction Records: Extended retention may apply in accordance with financial regulatory requirements.
• Marketing Data: Marketing communication data is deleted as soon as you withdraw your consent.

7 Your Rights

As a user of the ec99 platform, you have the following rights over your own personal information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Object to Processing: In certain cases, you may object to the processing of your information.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time.
• Right to Portability: You may receive your information in a portable format where applicable.

To exercise these rights, email [email protected] or contact us via live chat.

8 Privacy of Minors

The ec99 platform is strictly not intended for anyone under the age of 21. We do not knowingly collect any information from minors.

If we become aware that a minor is using our services or that we hold their information, we will immediately close that account and delete the relevant data. If you become aware of any such case, please contact us.

9 Third-Party Links and Services

Our platform may sometimes contain references to third-party services. These external services have their own privacy policies and ec99 has no control over them.

Payment services — bKash, Nagad, Rocket, and bank transfers — operate under their own privacy policies. It is advisable to review the relevant service's own policy before completing a transaction.

10 International Data Transfers

To operate our services, your information may in some cases be transferred to and processed on servers located in different countries.

Wherever data is transferred, we ensure that equivalent protection measures are maintained and your privacy rights are protected. For international transfers, we follow applicable contractual safeguards.

11 Changes to This Policy

ec99 may update this Privacy Policy from time to time. For any significant changes, we will take the following steps:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• Registered users will be notified by email in the event of significant changes.
• Continued use of the platform after any changes will be considered as your agreement to the new policy.

We recommend reviewing this page regularly to stay informed about important changes.

12 Responsible Gaming and Data Protection

ec99 is not just a gaming platform — we care deeply about the wellbeing and safety of our players. Information related to responsible gaming is collected and analyzed to protect users.

If you feel your gaming behavior is getting out of control, you can find detailed information on our Responsible Gaming page. Our support team is with you 24/7.