ec99's Commitment to Responsible Gaming
ec99 believes gaming should be enjoyable and controlled — never a burden or a cause of addiction. Learn how to keep yourself safe on this page.
Why Enjoy Gaming Responsibly?
Online gaming is a great source of entertainment — but it is only enjoyable when it stays in control. ec99 always puts the wellbeing and peace of mind of its players first. We believe a happy and healthy player community is our true strength.
Gambling should be treated as a recreational activity, not a source of income. Before each session on ec99, decide in advance how much time and money you are willing to spend, and stick to those limits. Chasing losses by placing more bets is dangerous — be careful to avoid that behaviour.
Our platform is operated for users aged 21 and above only. Minors opening an account or playing in any form is strictly prohibited.
ec99's Protection Tools
Setting Deposit Limits
Set a maximum amount you can deposit per day, week, or month in advance. Once a limit is set it takes effect immediately; increasing a limit requires a 24-hour waiting period.
Time-Out Feature
If you feel you need a short break, use the time-out option. Your account can be temporarily suspended for a set period — from 1 day up to 6 weeks.
Self-Exclusion
If you feel gaming is getting out of control, take advantage of the long-term self-exclusion feature. During this period your account will be fully closed and no promotional messages will be sent.
Session Time Limits
Set a maximum time for each gaming session. When the time is up, ec99 will automatically log you out, making it easy to take a break.
Transaction & Play History
View all your bets, wins, losses, and deposit history at any time. Understanding your own patterns is the first step toward responsible gaming.
Reality Check Reminders
Enable pop-up notices at set intervals to remind you how long you have been playing and how much you have spent so far.
Age Verification is Mandatory
ec99 is for users aged 21 and above only. Age is verified at registration and we reserve the right to request additional identity verification in any case of doubt. We are committed to protecting minors.
- Age verification is mandatory at registration
- Use of parental control software is recommended
- Immediate closure if a minor's account is found
- Sharing your account with third parties is prohibited
Simple Rules for Safe Play
Keep a few simple rules in mind before playing on ec99. These habits will keep your gaming enjoyable and in control at all times.
- Only play with money set aside for entertainment
- Do not rush to recover money you have lost
- Do not play while drinking or under emotional stress
- Do not make gaming your only source of enjoyment
- Take regular breaks and track your sessions
- Never play with borrowed money or your family's funds
Warning Signs of a Problem
If any of the signs below appear in your behaviour, pause and seek help. Acknowledging the problem is the first step toward a solution.
Spending beyond your budget: Continuing to play past your set limit and reassuring yourself with thoughts like "just this once."
The urge to chase losses: Repeatedly placing bets to recover losses and getting stuck in a cycle.
Hiding from family and friends: Lying to or withholding information from loved ones about your gaming activity or spending.
Impact on daily life: Feeling that gaming is having a negative effect on your work, sleep, eating, or relationships.
Borrowing money to play: Taking out loans for gaming, dipping into savings, or leaving bills unpaid.
Unable to stop playing: Deciding to quit but repeatedly returning, and failing to control yourself.
Guide to Using ec99's Tools
How to Set a Deposit Limit
Log in to your ec99 account and go to the Account Settings section. Under the "Responsible Gaming" option, set your daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but a cooling-off period applies when increasing one.
How to Request Self-Exclusion
To self-exclude, contact us directly via live chat or email. Your account will be locked as soon as the request is received. You should not attempt to open a new account during a self-exclusion period — doing so is a breach of the responsible gaming terms.
How Long Can a Time-Out Last?
A time-out on ec99 can be taken for various durations — 1 day, 3 days, 1 week, or up to 6 weeks. When the time-out ends, your account will be reactivated automatically and you will receive a confirmation by email.
The Parent's Role in Protecting Minors
If you have children or teenagers at home, use parental control software on your devices. Never give anyone else access to your ec99 account. Keep your password secure and log out at the end of each session.
Need Help? We're Here
If you feel gaming is becoming a problem, do not hesitate to contact the ec99 support team. Our support team is available 24/7 in Bengali and English. All conversations are kept completely confidential.
If you or someone you know seems to be struggling with a gambling addiction, seeking help from a professional counsellor may also be important. Reaching out for help in time is a sign of courage, not weakness.
ec99's Commitments & Responsibilities
ec99 is not just a gaming platform — we want to build a responsible community. Every step we take is dedicated to the wellbeing of our players. We regularly update our responsible gaming tools and reach out directly to players when the situation calls for it.
Our support team is trained and handles gaming-related issues with sensitivity. If we notice unusual activity on any account, we may proactively reach out to that player.
Playing on ec99 is not just about the joy of winning — it is an opportunity to enjoy gaming in a safe, transparent, and ethical environment. We respect every player and are always committed to ensuring their wellbeing. Remember — playing responsibly is the biggest win of all.